Q. The physical view of my Octane Erasure Appliance disappeared. Can I get it back? A. Ensure the respective workspace is loaded – go to “Design Physical Interface”, click the wrench icon to the
Q. Can XErase write a stamp to block zero on a drive that contains report information visible in a media viewer? A. Yes. Navigate to Customize->Interface->Post-Erasure Events and select Write Stamp on Block Zero.
Q. Is there a way to weed out bad drives (too many defects or power on hours etc.?) when the drive is detected so I don’t spend processing time on drives I can’t resell?
Q. Can XErase change the block size of a drive from 512 to 520 or vice versa? A. Yes, you can specify block size changes on SCSI (SAS, FC, SCSI) drives from 512 to
Q. Can I set up a filter that weeds out poorly performing drives during overwrites? A. Yes. Navigate to Customize->Interface->Erasure Settings and select Action if Slow. Now you can chose to abort or FAIL
Q. Is there a way to add users, force them to log in and control their access to the software via privileges? A. Yes. Hit the User(person) button in the button group at the
Q. Can I erase USB connected hard drives and SSDs? A. Yes, navigate to Customize->Interface->Advanced 1 and select Include USB Devices. Turn that feature on and hit update. Now hit the rescan button and
Q. I have a bunch of enclosures I am connected to and I want to use the physical interface to represent them on screen. Is that possible? A. Yes. Click on Customize – Design