Q. Some drives that were connected came up as “bad format”. Is there a way to format them? A. Start the erasure on the drive(s) which should prompt asking if they should be formatted.
Q. Why does Windows run (and fail) “chkdsk” during startup even though I know the OS and hard drive are good; it booted fine earlier today. A. Outside of an update to Windows, ensure
Q. I see twice as many drives as there are physically connected. Why? A. Review the serial numbers of the drives; very likely, there will be duplicates. The most common cause for this is
Q. Can XErase write a stamp to block zero on a drive that contains report information visible in a media viewer? A. Yes. Navigate to Customize->Interface->Post-Erasure Events and select Write Stamp on Block Zero.
Q. Is there a way to weed out bad drives (too many defects or power on hours etc.?) when the drive is detected so I don’t spend processing time on drives I can’t resell?
Q. Can XErase change the block size of a drive from 512 to 520 or vice versa? A. Yes, you can specify block size changes on SCSI (SAS, FC, SCSI) drives from 512 to
Q. Can I set up a filter that weeds out poorly performing drives during overwrites? A. Yes. Navigate to Customize->Interface->Erasure Settings and select Action if Slow. Now you can chose to abort or FAIL
Q. What kind of verification methods does XErase offer to prove my device has been erased? A. XErase offers 3 different types of verification options. To configure your verification method navigate to Customize->Interface->Erasure Settings->Verification